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Thank you for shopping with MASGRE. We are committed to providing reliable and efficient delivery for customers across the United States.

Order Processing

Most MASGRE orders are processed and shipped within 0–2 business days after payment is successfully confirmed.

Orders placed during weekends, public holidays, or periods of unusually high order volume may require additional processing time.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

U.S. Fulfillment

MASGRE fulfills U.S. orders through our U.S. warehouse and trusted U.S.-based fulfillment partners to help improve delivery speed and product availability.

Depending on inventory availability and your delivery address, your order may be shipped from:

  • MASGRE U.S. warehouse
  • One of our trusted U.S.-based fulfillment partners

The fulfillment location is automatically selected based on inventory availability and delivery efficiency.

Your order may therefore arrive in packaging or through a carrier that varies depending on the fulfillment location.

Estimated Delivery Time

For eligible U.S. destinations, the estimated delivery time is:

2–7 business days after shipment

Most orders are processed within 0–2 business days and delivered within this estimated timeframe.

Please note that delivery times are estimates and may vary due to carrier delays, severe weather, holidays, high order volumes, or other circumstances outside our reasonable control.

Shipping Area

MASGRE currently ships to eligible addresses within the contiguous United States.

At this time, we do not offer standard delivery to:

  • Alaska
  • Hawaii

We currently focus our fulfillment network on the contiguous 48 U.S. states in order to provide faster and more reliable delivery.

Shipping Costs

MASGRE offers free standard shipping on all eligible U.S. orders.

If optional expedited shipping services are available, any applicable charges will be clearly displayed at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number.

You can use the tracking information provided in your shipping confirmation email to follow the delivery status of your package.

Tracking information may take up to 24–48 hours to update after the package has been handed over to the carrier.

Multiple Packages

In some cases, items from the same order may be fulfilled from different warehouses or fulfillment locations.

If this happens, your order may arrive in separate packages and at slightly different times.

You will receive tracking information for each shipment when available.

Delivery Delays

Although we work with established fulfillment and carrier networks, occasional delays may occur due to:

  • Severe weather
  • Carrier disruptions
  • Peak holiday periods
  • High order volumes
  • Incorrect or incomplete shipping information
  • Other circumstances outside our reasonable control

If your package has not arrived within the expected delivery timeframe, please contact our customer support team and we will assist you with checking the shipment status.

Incorrect Shipping Information

Please carefully review your shipping address before completing your order.

If you notice an error after placing your order, contact us as soon as possible.

We will make reasonable efforts to update the shipping information before the order is fulfilled. However, once an order has been shipped, we may not be able to change the delivery address.

MASGRE is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact our customer support team as soon as possible.

Please include:

  • Your order number
  • Your full name
  • Photos of the package and product if damaged
  • Any relevant tracking information

We will review the situation and work with the fulfillment provider or carrier when necessary.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact us: