Frequently Asked Questions
I lost my charger
Thank you for contacting us. For the adapter, kindly visit www.masgre.com and enter your model number in the search box to locate the relevant adapter. I hope this information is helpful.
If you encounter any difficulties, please do not hesitate to contact us aimosihealth@aimosihealth.com with your order number and full shipping address, and we will be glad to assist you in obtaining the appropriate adapter.
how many years warranty do you offer?
By registering the warranty within 90 days of your purchase, the warranty period can be extended to 3 years.
how to remove and replace the Lithium battery？
It is not possible to replace or remove the battery.
I don't have the box it came in, so what can I do once I have the shipping label
Kindly pack the unit in a suitable box and ensure that all parts are included.