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Return & Refund Policy
We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must:
- Be in good condition and free from damage caused by misuse, improper handling, or unauthorized modification
- Include all original accessories and components
- Be returned in its original packaging whenever reasonably possible
- Include the receipt, order number, or other proof of purchase
Reasonable product testing and normal use will not automatically make your item ineligible for return.
Items that are heavily damaged, altered, incomplete, or missing important accessories may not qualify for a full refund.
How to Start a Return
To request a return, please contact us at:
Please include:
- Your order number
- Your name
- Reason for return
- Photos or videos if the item is damaged, defective, incomplete, or incorrect
If your return request is approved, we will provide you with return instructions, including where and how to send your package.
Please do not send your item back before contacting us.
Returns sent without prior authorization may not be accepted.
For any return-related questions, you can always contact us at:
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, missing components, or if you receive the wrong item, please contact us as soon as possible at:
Please provide your order number and clear photos or videos showing the issue so we can evaluate the situation and provide an appropriate solution.
For approved returns involving defective, damaged, or incorrect items, MASGRE will cover the applicable return shipping cost.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Products specifically marked as final sale
- Products damaged due to misuse, improper handling, or unauthorized modification
- Items missing important original accessories or components
Please contact us at business@masgre.com if you have questions about whether your item is eligible for return.
Exchanges
If you would like a different product, color, or version, please contact us first.
In most cases, the fastest option is to return the original item and place a new order after the return has been approved.
If you received a defective, damaged, incomplete, or incorrect item, please contact us before placing another order so we can determine the appropriate solution.
Return Shipping
If your return request is approved, our customer service team will provide the appropriate return instructions.
Please do not ship a return to any warehouse or address without receiving instructions from MASGRE first.
Return shipping responsibility depends on the reason for the return:
- Defective, damaged, or incorrect item: MASGRE will cover the applicable return shipping cost.
- Change of mind, personal preference, or other non-defective reasons: The customer may be responsible for the return shipping cost.
Any applicable return shipping requirements will be clearly communicated before the return is authorized.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible at:
We will make reasonable efforts to assist you before the order has been processed or shipped.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. You may request a return after receiving your order according to this Return & Refund Policy.
60-Day Money-Back Guarantee
We want you to feel confident trying MASGRE.
Eligible purchases are covered by our 60-Day Money-Back Guarantee, giving you up to 60 days after receiving your order to request a return.
The guarantee is subject to the eligibility requirements and return procedures described in this policy.
Contact Us
For any questions regarding returns, refunds, exchanges, or your order, please contact:
Email: business@masgre.com
